Travel Emergency Procedures and Contact Information

USC business travelers should purchase commercial transportation using the USC Travel Card or a Paperless Requisition with a USC Contract Travel Agency. Both forms of payment:

• Provide supplemental insurance coverage 
• Allow USC to track the whereabouts of business travelers
• Facilitate return travel

Before traveling, familiarize yourself with USC insurance information

• Insurance

Before traveling internationally, check for travel warnings published by the US Department of State, and note each destination's U.S. Embassy contact information.

• State Department Warnings
• U.S. Embassy Contact Information 

1. If the emergency constitutes serious illness or injury, go to the nearest medical facility.
2. If the emergency constitutes a threat to one's personal safety (e.g. civil unrest, acts of terror, war, natural disaster, etc.), consult local authorities and/or the U.S. Embassy.
3. When out of immediate danger, if additional emergency assistance is needed from USC, call the Travel Emergency Hotline. Collect calls will be accepted. The hotline is available 24/7/365.

USC Travel Emergency Hotline: 213-821-1042

Each case will be assigned to an on-call representative within USC Travel Management Services. This USC representative will act as a liaison between appropriate USC departments (e.g. Risk Management/Workers' Compensation, Contract Travel Agencies, Disbursement Control, Benefits Administration, Health Plans, Home Department, etc.).

Changes to travel plans (e.g., due to schedule changes/cancelled flights, minor injuries, minor illnesses, and/or weather) must be coordinated through the original ticketing source (e.g. travel agency, airline, etc.). The USC Travel Emergency Hotline is for emergencies only, such as when an evaluation is necessary or a medical condition warrants special travel arrangements. 

When traveling for USC business, travelers should carry USC's emergency wallet card. Cards can be downloaded by clicking on the link below.  Plastic cards can be obtained by contacting Travel Management Services.