Frequently Asked Questions

General Information for Student Account Payments

Payments

• What is my student account balance? And how much should I pay to 'settle' my account?
• When is my payment due (and what are the monthly due dates for student account payments)?
• What is USCe.pay? What can I use USCe.pay for?
• Are there fees associated with payments made on the USCe.pay website?
• Which debit / credit cards can I use to make payments on USCe.pay?
• Can I make a payment to a student account using a bank wire transfer?
• I am paying with an INTERNATIONAL DRAFT. What are the requirements for using this payment method?
• Where and to whom do I address a payment I wish to send by mail?
• How can I freeze the cost of up to five years of tuition and mandatory fees?
• Can I get cash, or can one of my guest users send me cash, by overpaying my student account?
• What is a lender refund? and How can I return my loan to my lender?
• What happens if I cannot pay the full tuition fee for summer by the payment deadline?
• I paid my bill by debit / credit card and my financial aid / loan funds subsequently came in. How can I get a refund?
• How can I receive the credit (ie: a refund) from my student (CRS) account?
• Why am I being billed in June for a summer class that doesn't begin until August?
• What is the "Bank Card Adjustment - Cashier's" transaction listed on my student tuition account?
• When will the commitment deposit I paid show on my student account?

Payments by Others (Parents, Guests, Sponsors, Financial Aid, Scholarships, etc...)

• Why are you refusing to discuss my account with my parents?
• Why are you contacting me if my parents are the ones who pay my tuition and fees?
• How can my parents view or pay my bill?
• Where do I mail scholarship checks?
• I am an RA / TA or have Graduate Assistance.  Why are you billing me?
• Why hasn't my Tuition Assistance been applied to my student account balance?
• How would I request a 'Letter of Standing' or 'Letter of Standing with Expense Estimate'?
• How do I use a 529 plan to make payments to my student account?

Payment via USC Payment Plan

• Is the Payment Plan account the same as the student (CRS) account?
• When can I apply for the USC Payment Plan?
• How can I make changes (payment type, accounts, budget, etc.) on my Payment Plan?
• How do I make payments under the USC Payment Plan?
• If I participate in the USC Payment Plan program, do I still need to pay for charges or balances on my student (CRS) account?
• Can more than one debit / credit card be used for payment on my payment plan account?

Payment Problems

• Can I stop or cancel a payment I made to my student account?
• What will happen if my payment is 'rejected' or if there are insufficient funds in my bank account to cover a check or online payment?
• How can I get in touch with the Collections Office regarding my past due account or rejected payment?
• Why was my debit / credit card payment via USCe.pay declined when I had credit available to cover the payment amount?
• I paid by debit / credit card. Why does my receipt say my payment can be declined by my financial institution?
• How can I get a detailed printout of the transactions on my student (CRS) account?

USCe.pay FAQ's