Announcement of switch to ECSI for Loan Services...
Text of letter announcing that we have contracted with ECSI for Campus-based Loan Services.
July 11, 2008
The University of Southern California is pleased to announce that as of July 1, 2008, the billing for your Federal Perkins, Health Profession and University Institutional Student Loans will be handled by Educational Computer Systems, Incorporated (ECSI). ECSI is a billing service provider for the university, not a collection agency. We believe this change is a benefit to both borrowers and the University of Southern California.
One of the many exciting features of the ECSI service is that you will now have improved access to your account(s) on the Internet. Through the ECSI site, you will be able to verify when your payments have been received, update address and phone information, verify account balances, obtain loan payoff amounts, sign-up for electronic billing, and make your payments.
Simply access the website of Educational Computer Systems, Inc. (ECSI) at www.ecsi.net. Click on the "Borrower Link" and login to "My Account" by using the following information:
School Code: 3K
SSN#: Your nine-digit social security number
Another exciting feature is that ECSI provides payment options such as Electronic Funds Transfer (EFT/ACH), payment date choice (only if using EFT), and Credit Card payments for all borrowers (additional fee applies to all credit card payments). You can contact ECSI or log onto their website and initiate this service after you have made at least one payment by check.
Your first statement from ECSI will arrive shortly if your loan is in repayment. With ECSI, you will be billed on the 15th of each month with your payment due on the 1st of the following month. If you are currently in a deferment or grace period, you will receive statements prior to the first payment due date. If you do not choose to pay on-line at http://www.ecsi.net, please be sure to make your check or money order payable to The University of Southern California and return your payment to the following address:
The University of Southern California/ ECSI, 181 Montour Run Road, Coraopolis, PA 15108
Always be sure to write your account number on your check or money order. Do not send your payment directly to The University. If at any time you think you are eligible for a deferment, cancellation, or postponement, please access the forms at www.ecsi.net/bwr/forms and return the completed forms to USC for processing; 1150 W. Jefferson BL; PSB-100; Los Angeles, CA 90089-1054.
During this conversion period we will be working very closely with ECSI to ensure a smooth transition. If you have any questions regarding your statement, for current accounts please contact USC directly at 213 740-4077; for past due accounts please call 213 740-3490; or by email at firstname.lastname@example.org. Thank you for your patience and understanding as we strive to improve our service to you.
University of Southern California