Beginning in 2002, shortly after the USCe.pay system went live, we began sending out monthly e-bill notices to students and their epay guests whenever a new monthly billing statement was available online. These monthly e-bill notices were in addition to the monthly mailing of paper statements.
By June of 2004, e-bill notices began to be customized each month, in order to address current topics of student interest.
In August of 2005, OASIS became the portal for students to access USCe.pay. This meant that students no longer had to remember two passwords: they could login to OASIS and the OASIS menu contained a link to the USCe.pay system. In addition, OASIS added 'guest user' functionality so that students could establish guest access on OASIS for both OASIS and the USCe.pay system. Included in OASIS guest access was the option to receive monthly e-bill notices, similar to the epay guest setup.
For five years USC sent out both printed statements and emailed monthly e·Bill notices.
Beginning January 2008, printed statements were no longer mailed. However, e·Bills (email notices) continue to be sent to:
- students at their official USC email address (ending in @usc.edu)
- to designated guests (students set up guest accounts on OASIS for their guests, or for themselves with an alternate email address).
In December 2011, a new USCe.pay system went live. The new system combined student account balance, status and guest information and online payment with payment plans and added the ability for foreign students to generate wire transfer payment requests online.
Monthly e·Bills notify recipients that a copy of the newest monthly student account billing statement is now available online at USCe·pay, and includes useful links such as: Payment Options, how to access the USCe·pay service, upcoming deadlines, and other timely information.
See archive of e·Bill messages...
If parents or others are paying your tuition and fees, this is a good time to consider setting up guest accounts... To read about how to add guest users, please see: http://www.usc.edu/epay/guest .
Since you already check your USC email* frequently (you are, aren't you?) for important messages, this will be an easy transition. Please make sure that you do not exceed the quota on your USC email account, or you may miss an important message. If you are not receiving e·Bills currently, please check the following:
If you are not receiving monthly e·Bill notices, please check the following:
- are you checking the official USC email account which ends in '@usc.edu'*?
- is your mailbox 'full'?
- if you are forwarding emails, please send a test email to the USC email address and make sure you receive it on the forwarding email account. If not, please check that you have typed the forwarding email address correctly.
- add "firstname.lastname@example.org" to your address book to prevent e-bills being marked as spam.
Parents / Guest Users:
If your student has set you up to receive monthly e·Bill notices, but you have not yet received any, please check with your student to make sure they have entered your correct email address.
Some of the reasons why USC decided to replace paper bills with e·bills were:
- According to USC's computing policies (found in SCAMPUS), email had been adopted as the primary mechanism for sending official communications to students at the University of Southern California. Email and web-based services were becoming the standard for routine communication between USC and students. Many other services at USC had or were in the process of becoming paperless or electronic.
- Many institutions around the country had successfully converted to electronic billing as their primary method of billing and had demonstrated high levels of customer satisfaction as well as cost savings. During times when universities faced the challenge of keeping tuition increases to a minimum, eliminating mailed billing statements contributed to cost-reduction efforts.
- Many paper billing statements are never delivered – usually because students or their families have moved. Other statements are received late – either because students are forwarding them to parents or because they are mailed to other countries. With e·bills, these problems were minimized – your USC email account name will not change regardless of the number of times you move, and your notification is available almost immediately after it's emailed.
* Official email addresses end in "@usc.edu". For more information on the university's email policy, please refer to the "University Governance" section in SCampus (www.usc.edu/scampus).