Frequently Asked Questions

I'm not getting my e-bills, what can I do?

If you are not getting your e-bills...

• Students:
  Try sending a test email to your official USC email account and see if you receive it.
  Your official USC email account is the one that ends with '@usc.edu', and can be verified when you go to the 'Profile' page on USCe.pay. You may also verify any alternate email addresses on the 'Profile' page.
  
•  Everyone:  (including students)
  
  • is your mailbox "full"? if so, new emails will be rejected.
  • add "epiagent@ais-bur.usc.edu" to your address book to prevent e-bills being marked as spam.
  • do you have other email filters or spam-filtering which might eliminate the test email or your e-bills?

Each month, a few days after the payment deadline, e-bills are sent out to:

• the official USC email address (see USCe.pay profile page)
• any USCe.pay alternate email address (see USCe.pay 'Profile' page)
• designated USCe.pay guest users (have student check your profile)
• designated OASIS guest users (have student check your profile)

Please note that only the student can:

1. add guest users  (as OASIS guests, or as USCe.pay guest 'users')
2. designate guest users to receive e-bill notices
3. update email addresses for guest users (OASIS and USCe.pay)
4. enter student alternate email address

 See also: 

• What is an e·bill?
• Why is USC replacing paper bills with e·bills?
• I can't access my billing statement online. Can you help me?
• Does USC charge for e·bills?
• Can I opt-out of e·bills?
• I don't want to use the email account assigned to me by ISD. Can I have my e·bills sent elsewhere?
• How can my parents view or pay my bill?
• How do parents and other guests login to USCe.pay?
• What is a 'guest user' and what information is available to 'guest users'?
• How can I find out my Student (CRS) Account balance?
• What are the monthly due dates for student account payments?
• USCe.pay: how to update PROFILE information, such as "Alternate Email address"

Categories: Bills/Statements, e-Bills, e.Pay (USCe.pay), Parents, Guests, and Sponsors