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Student Financial Services
Division of Financial and Business Services

Frequently Asked Questions

Can I stop or cancel a payment I made to my student account?

No. As soon as you submit your payment to us, whether in person, by mail, by phone, by wire, or online (USCe.pay), the payment request is submitted to our bank for processing, and we cannot cancel or stop the payment.

However, if you paid by check, you may contact your bank to see whether they can place a stop payment on the check.  Most banks charge a fee for this service. USC charges a 'returned item' service charge and may assess late fees if your check or online payment is 'returned' (ie: rejected) by your bank for any reason.

If you paid online by checking or savings account transfer and did not enter the account type, account number or ABA information correctly, your bank may reject the payment transaction. To try and stop or cancel an online transfer payment, you will need to contact your bank. When a payment or online payment request is rejected for any reason, your student account will be charged accordingly, including any applicable late fees.

If you paid by debit / credit card, you may contact your debit / credit card company about the charge. If a payment request is rejected by your bank for any reason, your student account will be charged accordingly, including any applicable late fees.

Please note that wire transfers go directly from your bank to our bank for handling and processing, and are posted to your student account as soon as our bank notifies us of the payment.

 

See also:

Categories: e.Pay (USCe.pay), Fees, Payments