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Frequently Asked Questions
Accounts- How can I find out my Student (CRS) Account balance?
- When will my tuition & fees for next semester show on my student account?
- How much should I pay to settle my account? or, How much will my bill be?
- Why hasn't my Tuition Assistance been applied to my balance?
- How do I read my Billing Statement?
- How can I receive the credit from my student (CRS) account?
- Why are you refusing to discuss my account with my parents?
- My USC-ID or student account number has been changed. Will this affect USCe.pay?
- Is the Payment Plan account the same as the student (CRS) account?
- Why are you contacting me if my parents are the ones who pay my tuition and fees?
- Why was my deferment "rebilled" to my student account?
Or, Why did my deferment expire?
- I'm having problems logging in to, or using, the USCe.pay system. Can you help me?
- What are some of the common fees on my statement and why are they there?
- Alternate email addresses: I don't want to use the 'official' email account (ends in '@usc.edu') assigned to me by ITS. Can I have my e·bills sent elsewhere?
- What is an e·bill?
- What is a "delinquent" account? Or, when is a payment to my student account considered "late"?
- I don't want to pay on-line. How do I pay my bill?
- What is a 'guest user' and what information is available to 'guest users'?
- How can I get in touch with the Collections Office regarding my HOLD, past due account or rejected payment?
- Which credit cards can I use to make payments on USCe.pay?
- Why am I being billed in June for a summer class that doesn't begin until August?
- What if I forget my USCe.pay ID or password?
- Can I set up my bank's automatic bill pay service to make payments to USC?
- What is the STU50 hold on my account?
- USC does not have my correct birthdate on file. How can I correct this?
- What is the "Bank Card Adjustment - Cashier's" transaction listed on my student tuition account?
- How can I get Late Fees or Finance Charges removed from my account?
- Will my past-due Student (CRS) account balance be reported to a credit bureau?
- What is the student health insurance fee, and can it be waived?
- What is the student health center / service fee?
- My loan has been certified, when will it be disbursed (posted) to my student account?
- In addition to tuition, what are the other transactions on my statement?
- Can I give my parents or friends access to my account?
- How do I request a 'Letter of Standing' or 'Letter of Standing with Expense Estimate'?
- Why am I being billed in June for a summer class that doesn't begin until August?
- If I participate in the USC Payment Plan program, do I still need to pay for balances in my student (CRS) account?
- Can I leave a credit balance on my student account to pay for future expenses (such as housing)?
- How do I correct my name on USC's records?
- I attended USC in Spring 2008, but don't see all of my tuition on my IRS Form 1098-T. Where did that semester go?
- Why are Spring 2009 transactions included on my 1098-T?
- Can I claim payments made toward qualified charges in 2008 for classes starting in early 2009?
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