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Frequently Asked Questions
Loans
My loan has been certified, when will it be disbursed (posted) to my student account?
How can I return the credit on my student account to my lender?
Why is there a 'collections hold' on my account and how can I get it removed?
Can I sign up for the Payment Plan and receive my loan funds in cash?
What is a lender refund?
Can I make payments to my student loans using USCe.pay?
What should I do if I have student loans and am graduating this semester or other change in enrollment status?
Where do I need to go to sign the Promissory Note for the Perkins Loan?
What is an emergency loan?
When will my first payment be due on my loan?
Will my campus-based or institutional loan be sold?
What can I do if my payments are too high for my budget?
Can I get on-line information for my campus-based or institutional loans?
Will my past-due loan balance be reported to a credit bureau?
Can the derogatory remarks be removed from my credit report?
Can I send loan payments directly to USC?
Do I qualify for a loan deferment and/or cancellation?
I cannot pay my loan(s). What can I do?
Did you receive my loan deferment / cancellation or payment?
What is my loan pay-off amount?
What if I notice that my exit date or other information is incorrect during my online exit interview for student loans?
What tax credits are available for education costs?
How do I correct my Social Security number / ITIN?
What if I have other questions about my 1098-E?
What can I do to resolve an unpaid semester from which I withdrew?