External Resources

Related Organizations:

• National Cosortium for Continuous Improvement in Higher Education (NCCI) -- http://www.ncci-cu.org
  
  
• National Association of College and University Business Officers (NACUBO) --http://www.nacubo.org

References:

Balanced Scorecard Institute -- http://www.balancedscorecard.org

Baldrige National Quality Program -- http://www.quality.nist.gov

Focus Groups: When and Why PDF (Univ. of Wisconsin) –-
http://www.wisc.edu/improve/improvement/focusgroups.pdf