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Office of Financial Analysis
Division of Financial and Business Services

Known eCert Issues  (as of 09/03/14)

Ongoing Issues

Effort Certification Issue

Affected Population

Corrective Action

1.Effort Certification Documents (ECD) displays the wrong department for the given Certifier Minimal Impact

This will not affect the validity of your document once finalized.

Email ecert@usc.edu with the employees name, 7 digit ID or ECD#, and the department Code (10 digit home department number)

Once eCert verifies the suggested change, eCert team will update the document with the updated department information.

2. Missing "Approve" button Unknown

Some individuals cleaim to be missing an "Approve" button at the bottom of their ECD.  There are a few potential causes for this problem.

1. Many times, this can be resolved by clicking the ECD number itself.  The ECD will open in a new tab and the "Approve" button will be visible

2. If the issue is not resolved by clicking the ECD number, this could be caused by a new error we have seen where the Preparer goes in to "Prepare" the document, but the document never moves to "Prepared" status.  Instead, it remains in the "Not Started" queue.  In cases where Preparers encounter this issue, we've seen that Certifiers lose their "Approve" button.  Until a resolution to this is found, Preparers should not hit "Approve" when preparing documents.  Instead, they should hit "Save".  The certifiers should then be able to approve the document.

3. Certifiers unable to "Approve" ECD Less than 5 certifiers

In a very few number of cases, we have seen that certifiers have more than one Kuali profile.

This is common among certifiers who were previously students at USC.  eCert is pulling the first profile it sees, and if this profile is "inactive", the certifier will not be able to certify.  In these rare cases, we are allowing paper certifications.

4. Terminated Employees Approx. 40 Certifiers

For preparers..please follow these instructions:

1.Prepare the ECD with the Effort Percentages

2.Print out the ECD from the eCert Dashboard NOT from the Kuali action list.

3.       Obtain a signature (PI/ Co-PI/ Dept Chair). If you are using Chrome or Firefox, sometimes the ECDs print a little weird. If you experience this, you can highlight the entire ECD using your cursor, and when you click Print, choose “Print Selection Only”.  We have not experienced the odd print issue with Internet Explorer.

4.Upload the signed ECD form into the Notes in eCert as attachment

5.Notify eCert@usc.edu via email with the employees name and 7 digit Id, or ECD number

6.Once OFA has reviewed the documentation and verifies the signature, an eCert Admin will go into eCert and mark the ECD as complete.

 

eCert General Information

This packet explains the basics of Effort Certification at USC, why it is required, and who is to certify.

 

SCera vs. Kuali Comparison

This packet explains compares common functionality in the former SCera eCert system to the new Kuali eCert system

 

Frequently Asked Questions (FAQs)

Frequently asked questions of the new Kuali Effort Certification system.