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USC eMarket User Support (and Training)
USC eMarket Resources
Welcome to the USC eMarket user support page. USC eMarket allows purchasers to shop online, create and approve requisitions, generate purchase orders and more in a searchable, trackable database. Review the USC eMarket training choices for Shoppers, Requisitioners and Approvers (see below) to determine if training is required for a role and to see available options.
Most questions about USC eMarket can be answered through these resources:
USC eMarket User Guides
There are 80+ user guides to assist you with the USC eMarket. Each guide provides step-by-step instructions with visual screen shots for navigation. Examples: Creating a Quantity Receipt, Using the Change Order Request Form, etc.
USC eMarket FAQs
50+ questions and answers regarding USC eMarket key terms, functionality and navigation.
Open Lab Sessions
For University staff who need/want “in-person” post-training assistance with USC eMarket, please register for a half-hour session at either UPC or HSC by visiting the FBS events calendar. These sessions are designed to address specific questions and do NOT replace mandatory training for Requisitioners and Approvers. So train first, then register for an Open Lab if you need additional assistance.
USC eMarket Access
The USC eMarket can be accessed through KFS or directly via the link below. Users accessing the USC eMarket must be submitted by their departments for user access. For certain roles such as Requisitioner or Approver, training must be completed before access is granted.
Live webinar or classroom training is mandatory for Requisitioners. Please select a Requisitioner training session on the Training Calendar and register for it.
Training is mandatory for Approvers.
Review the requirements of each role on the PURAP/USC eMarket Roles Chart.
The USC eMarket was upgraded to a new version as of November 5th. The Approver navigation changed slightly. If you approve requisitions or invoices, please educate yourself on these changes by reviewing the Changes to Approver guide and attending one of our USC eMarket upgrade webinars (coming soon).
Resources and Miscellaneous Information
Check out "Where's the Shopping Cart?" for fun imagery.
For questions regarding USC eMarket, contact:
Kuali@USC eMarket Help Desk
Monday through Friday
8:30 am to 5:00 pm