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Division of Financial and Business Services
Frequently Asked Questions
FAQs for USC eMarket
What is the USC eMarket?
What is eProcurement?
What is SciQuest HigherMarkets and how does it relate to the USC eMarket?
Why are we implementing the USC eMarket?
Who is involved with this implementation?
How will the USC eMarket work?
How will the USC eMarket help me do my job?
When is it going to happen?
What are new key terms I should be aware of?
Accessing the USC eMarket
How do I access the USC eMarket?
Am I authorized to shop in the USC eMarket?
How do I create a cart in the USC eMarket?
What is a "punch-out supplier" and how do I use one?
Why can't I change quantities on some items in my shopping cart?
If I purchase multiple items in one shopping session, can I charge them to different accounts?
My account was recently created. How soon can I use it in the USC eMarket?
Can I have a cart with items and forms from multiple suppliers?
Do you have to go through USC eMarket to make a P-Card purchase from a non catalog vendor?
Can both the Shopper and the Requisitioner create the Receiving Document?
If the shopper knows the "business purpose" for a purchase, can he / she populate it?
Can I modify taxes and shipping?
Which suppliers are available in the USC eMarket?
How do I get a supplier added that is not already in the system?
If schools have already negotiated discounts with vendors, can those discounts be kept when using USC eMarket?
What if I cannot find a supplier or independent contractor in the USC eMarket?
Do departments need to set up a standing order in the eMarket and then do receiving on them as they make purchases?
Are there any plans to add event coordinators to the list of catalog suppliers? They do a huge volume of business here, especially at commencement time.
Assigning a Cart
What does "Assign Cart" mean?
Am I required to complete all the details of a cart before assigning it to a Requisitioner?
My supervisor has asked to review all of my carts before a requisition is created. Is this possible?
Submitting a Requisition
When I submit a requisition, where does it go?
Why is the Submit Requisition button grayed out?
I always use the same account. Can I default this information?
I am an Approver. How do I approve requisitions that are sent to me?
Submitting Your Cart
Can I un-assign a cart?
Correcting a Requisition After It Is Submitted
How do I correct a requisition after it is submitted?
Correcting an Order
How can I change an order after it has gone to the supplier?
Can an internal requisition be processed through the USC eMarket?
My requisition was returned because of "form mixing." Which forms cannot be mixed and why?
Kuali and USC eMarket
Where can I view the encumbrance in Kuali if a Purchase Order was created in the USC eMarket?
What do I do if my requisition is rejected?
Checking the Status of Your Order
Where can I see the status of my requisition and/or purchase order?
What is a receiving document?
When is a receiving document required?
What should I do if I do not receive my order within a reasonable time frame?
I mistakenly created a receiving document for a payment amount greater than I want to authorize at this time. How do I reduce my received amount?
Can I create a single receiving document to authorize payment for multiple invoices?
Payment and Shipping
Can the Procurement Card be used for USC eMarket Orders?
How do I know whether the supplier has been paid?
How can I change my delivery addresses? Can I add additional delivery addresses?
When should I use my Procurement Card (P-Card) instead of the USC eMarket?
Invoicing Your Order
Will an invoice be created for all orders placed in the USC eMarket?
When will I see an invoice image in the USC eMarket?
Training and Support
How will I get training?
How can I learn more about how this will affect me?
I have a question that wasn't explained in the training material and was not clearly defined in the online training modules?
Will there be any policy and/or process changes as a result of this project?
What are the primary process changes as a result of this project?
Financial and Business Services, University of Southern California |