Frequently Asked Questions

How can I correct an error on a Cash Receipt that has been submitted and is still "Enroute"?

Answer:

If you realize there was an error in a Cash Receipt that you have submitted and it is not in 'Final' status but is still 'Enroute', please contact the USC Cashier's Office merchant window by calling 213-740-2877 or sending email to kualcash@usc.edu , and ask them to dis-approve the document.

After the USC Cashier's Office has 'dis-approved' it, the original eDoc may not be re-submitted.  However, you may do a 'copy' to create a template from the original eDoc and re-use most of the same information in a new document which can then be submitted.

See FAQ: Can the cashier merchant window change a document (eDoc) for me if there is an error?

Categories: Cashiering