HELP > eRefunds
eRefunds (formerly ACH / Direct Deposit Service)
Please note that if you signed up for the ACH / Direct Deposit service before 12/2011,
your eRefund information was automatically transferred to our new USCe.pay system.
The eRefund (ACH / Direct Deposit) service is automatic, year-round.
Any day that there is a qualifying credit on your student account, the funds will automatically
be transferred to your bank account (takes 2-3 business days for 'prenoted' bank accounts)
or, for balances that result from credit card overpayment, back to your credit card (takes a little longer).
Sign up once for our eRefund service and your authorization will remain in effect
for the duration of your attendance here at USC (use USCe.pay to cancel the service online).
Changes to your bank account may also be made online, by you, using USCe.pay.
Completing USCe.pay's online signup for eRefunds authorizes the University of Southern California to initiate deposits (credits) and/or corrections to previous credits to the financial institution (ie: bank) indicated. The financial institution is authorized to credit and/or correct the amounts to the Student's bank account. This authority remains in full force and effect until revoked by giving 10 days prior written notice to the University of Southern California's Cashier's Office, or cancelling (deleting) online eRefund signup. eRefund deposits may only be made to checking or sharedraft accounts.
The student account is checked daily for a credit balance year-round (during Fall, Spring and Summer terms); if a qualifying credit balance exists, it will be processed for deposit into the bank account specified. Refunds are sent to your bank and usually show up in student bank accounts two business days from the date they are processed by the Cashier's Office (i.e.: eRefunds processed on Fridays should be available on Tuesday, depending upon your bank. eRefunds processed on Monday should be available on Wednesday.) eRefunds will be available by 8:00 am the day of the deposit.
Important facts to remember about eRefunds:
- If you are signed up for Payment Plan, refund requests must be approved by Student Financial Services
- If your payment was made using a Debit card, it was processed through our credit card processor and we must refund to the Debit card, even if the debit card draws from the same bank account as the one used when signing up for eRefunds.
- eRefund applications (and changes) take 2 business days to process (for verification with your bank) before a refund may be requested
- Payments made by check, and online USCe.pay account transfer payments, require 10 business days after they are received to become eligible for a refund
- Refunds are deposited into bank accounts two business days from the date they are processed by the Cashier's Office
- eRefund deposits may only be made to checking or share draft accounts in U.S. financial institutions only.
- Student Financial Services / Cashier's Office offers direct deposit refunds for qualifying credit balances on student accounts. Any other student direct deposits* (ie: stipends, payroll) require a separate application form submitted to the appropriate department.
Making Changes to eRefund setup
Students and epay guests can updated their own eRefund profiles. From the USCe.pay homepage ('your account'), click the 'Edit' button for eRefunds. Click on the 'Edit' button to the right to make changes to existing eRefund profile information.
Questions ?? Please call (213) 740-7471.
To sign up: Students may go online to the USCe.pay system (from OASIS or MyUSC) to sign up for, change, or cancel eRefunds. New eRefund applications (or changes to account numbers) require validation by your bank which usually takes 2 business days. Once your bank information has been validated, eRefund processing may take an additional 2 business days after the date you see the transaction appear on your student account.
If there is a problem depositing the money to your account after your eRefund account has been validated with your bank, you will receive an email message asking you to check your eRefund account settings. Once corrected, your eRefund will be processed.
* Please note that other departments at USC also offer direct deposit services for students, such as:
For more information, please see the REFUNDS webpage...