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Contact American Express

Contact American Express 24/7 at the relevant number listed below for assistance with lost or stolen cards, declined transactions, or any other issues.

To activate a newly issued corporate card, call the phone number listed on the sticker on the face of the card.

Cardholders can conduct many transactions online through the American Express portal (https://www.netserviceaccess.com). The portal allows cardholders to:

• Dispute transactions¹
• View spending limits and declined transactions
• Access monthly statements and transaction details
• Update cardholder profile (i.e., phone numbers, address, email, etc.)

¹Transactions must be disputed with American Express within 60 days of posting. American Express will remove the disputed charge from your statement and repost if the transaction is deemed to be valid. Best practice is to notify the merchant when disputing a charge.

In the event personal expenses are incurred on the travel card (see Section 6.3 of the Travel Plus Card Policies and Procedures), the cardholder must remit payment directly to American Express in one of the following ways:

• Suggest Paying Online: www.netserviceaccess.com
  
• Regular Mail: Corporate Card Payment Services
  P.O. Box 410426
  Salt Lake City, UT 84141 
  
• Express Mail: Corporate Card Payment Services
  260 North Charles Lindberg Dr
  Salt Lake City, UT 84116